Solaris gives you the ability to enter warranty claims. When selecting the warranty screen you'll be presented with a box to enter a serial number. If the serial number is detected then the form will pre-fill in the details we know about it. If it is not detected then you can still manually enter the claim. 



Clicking 'show' on either the 'previous claim summary' box will display information relating to the last claim made on this machine (if applicable)


Fill in the relevant details, ensuring that all boxes coloured light orange are filled in. If any of them are not filled in the you will not be able to submit the claim. ( A common mistake is not checking that the model box has been filled out.)


If you want to add details of parts to the claim you can answer 'yes' to the 'do you want to add parts' section.  It will bring you up a quick entry box similar to that used in the basket page.


All parts entered will display on the right hand side of the screen.


When you have filled in all the information click the submit button at the bottom of the form. If the button is 'greyed out' then this means you have failed to enter all the necessary information and you should re-check your form. Once submitted you will receive a confirmation email.